Professional Experience: 1982 to Present
Vice President/Managing Partner, H&S Personal Car Service & Consulting, Inc.
1994 to present
• Luxury Transportation Service - provided with Lincoln Town Car, Lincoln MKT Town car
and Luxury SUV’s.
• Non-Emergency Medical Transportation – provided consulting services including business
blueprint roadmap, policy & procedures, compliance protocols, ADA compliance, Safety,
software, safety programs, vehicles, training, fleet management, on-demand/Ride Sharing
(TNC), marketing plans, new business avenues, call centers, network development and
operational budgeting.
• Established county/state compliance for licensing and permitting of the company and vehicles
• Development of client safety policies and procedures and their compliance.
Director of Network Expansion/Director of Transportation Operations, Alivi (EPICNEMT)
2018 – 2019 (Consulting)
• Mobility Services included Ambulatory, Wheelchair, Stretcher and ALS/BLS
• Developed transportation broker model for Alivi
• Call Center development, hiring and execution
• Policy & Procedure – wrote and published for Alivi broker policy and procedures for
inhouse as well as transportation network provider.
• Credentialing – Developed industry standards with Best Practices for the company
• Training – Developed training standards with Best Practices for companies and drivers.
• Developed the NEMT Broker Roadmap Blueprint which led to hyper grow which put Alivi
#300 on the INC. 5000 fastest growing companies in the US with 1496% growth.
Director of Strategic Business Development, Verifone Transportation Systems (Curb)
2017 (Consulting)
• Developed expansion plans to roll out the platform and develop the brand.
• Developed and apply appropriate methodologies for market segmentation
• Bid RFP throughout the US
Supplier Relations Manager, North America, Karhoo
2016 (Consulting)
• Network Development of fleet suppliers and grow supply depth
• Developed and launch new cities and grow the company brand
Vice President/General Manager, Southeastern Florida Transportation Group
2010 – 2016
• Developed service level agreements and benchmarks for service
• Developed and executed training programs - defensive driving, HIPAA, PASS, accident
investigation, drug testing, Level 2 Background checks, customer service
• Developed Para-Taxi concept for use with paratransit contract
• Partnered with major healthcare providers providing transportation services
• Created and implemented fleet management and maintenance program
• Created expected “Standards of Care” for transports
President, Tropical Non-Medical Transportation
2007 – 2012
• Developed and implemented policies and procedures for all of safety, fleet, FDOT
compliance and FTA as stated in the changes from SAFETEA-LU (now called MAP-21)
• Contracted accounts for HMO's, hospitals, hospice, Medicaid, nursing homes, private
clients and worker compensation in Palm Beach County
• Developed company policies, programs and procedures for private and public
transportation
• Improved Customer Satisfaction 155% – Shifted service delivery goals to a more qualityfocused strategy that improved communications and expectations for all transport
customers.
• Credentialing – Developed industry standards with Best Practices for companies and
drivers.
• Developed and executed defensive driving, HIPAA, PASS, accident investigation, drug
testing, Level 2 Background checks, customer service training
Vice President of Operations & Planning, MTA New York City Transit
1982 – 1994
• Developed, planned and launched new operations for New York City Transit’s Paratransit
• Established Safety Protocols for securement of wheelchairs in paratransit vehicles
• Developed, planned and launched Trapeze for advanced scheduling of paratransit rides
• Created and implemented operating procedures for Labor Relations and Drug/Alcohol
Testing
• Ensured acquiescence with compliance standards and regulatory requirements
• Developed successful management strategies for negotiating with Transport Worker Union
• Acted as liaison for the transit President regarding matters involving local city, state and
federal government issues, as well as crisis management.
Identified compliance risks in all operations and managed them by providing training,
advice, testing and monitoring
• Directed the development and implementation of compliance-related policies and
procedures throughout the organization
Mr. Berkowitz has extensive experience in the passenger transportation industry. Since 1982, his career for over three decades qualifies him as expert in the industry of passenger transportation and provides critical knowledge and expertise in: Non-Emergency Medical Transportation (NEMT), Luxury Sedan & Limousine, Paratransit Operations, Expert Witness Testimony/Trial Testimony/Case Reviews, Standard of Care, Mass Transit (Bus & Rail), Compliance (Human Capital, Vehicles, Operations), Policy & Procedures, Safety Practices, Wheelchair & Stretcher Securement, Transportation Network Companies, ADA Compliance, Transportation Brokering, County Ordinance and Regulations, Software Platform Solutions, Brokering, Mergers & Acquisitions.
