ALEXI Professional Service, Inc.
Suzanne M Ganier  Platinum Member

Available Globally


1131 N. Causeway Blvd., Suite 215
Mandeville, LA, 70471


Suzanne is qualified to testify as an expert in the following types of matters:
• Insurance coverage
• Bad faith
• Insurance law
• UM/UIM matters
• Claim and litigation management best practices
• Legal invoice and billing matters

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Suzanne M. Ganier has spent her entire nineteen-year career working with, and for, insurance companies. She has personally handled hundreds of cases in the areas of general liability, automobile liability, products liability, medical malpractice liability, construction defect, insurance coverage, first party insurance claims, class actions, and commercial litigation. In addition to trying multiple cases to verdict, Suzanne has arbitrated over a hundred cases (both as an attorney and as an arbitrator) as well as mediated hundreds of cases to an efficient resolution – without the need for a costly trial.

Suzanne began her career in Chicago, where she spent ten years trying insurance cases both in private practice and as part of the legal department of two major insurance companies, as well as the Chicago Transit Authority. In 2005, she moved to Arizona, where she spent the next three years handling insurance cases, again in private practice and as part of the legal department of a major insurance company.

In 2008, Suzanne transitioned from the practice of law to litigation management when she became the Director of Litigation for Louisiana Citizens Property Insurance Corporation. For the next two and a half years, Suzanne was responsible for managing thousands of litigated claims arising out of Hurricanes Katrina, Rita, and Gustav, hundreds of non-catastrophe litigated claims and multiple class actions. In this capacity, Suzanne testified multiple times at both trials and contested hearings. Through this experience, Suzanne became an expert in bad faith law, good faith claim handling, and litigation management.

In 2011, Suzanne moved to the corporate side of the insurance world, working as Corporate Counsel for a large, super-regional insurance carrier in Jacksonville, Florida. In this position, Suzanne handled various legal, regulatory, compliance, and corporate matters, providing her with further insight into the daily operations of a large insurance carrier.

In February 2013, Suzanne founded ALEXI Professional Services, Inc., offering her expertise in insurance coverage, bad faith, claim and litigation management, and legal invoice auditing.

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ALEXI Professional Services, Inc.
Mandeville, Louisiana
February 2013 – Present
ALEXI offers legal services, expert services, and claim and litigation management consulting services, including attorney invoice audits.

The Main Street America Group
Jacksonville, Florida
Corporate Counsel
March 2011 - February 2013
Part of two-person legal department that addressed and resolved all legal, regulatory, compliance and corporate governance issues for super-regional property and casualty insurance carrier. Duties included:
• Responding to requests for legal research on various insurance regulatory, claim and, and litigation issues;
• Drafting resolutions, agendas, and other documents for the quarterly Board of Director meetings;
• Responsible for obtaining and reviewing all Conflict of Interest responses from all company employees;
• Responsible for the distribution and counting of proxies for Annual Stockholder meetings;
• Reviewing and drafting contracts with a value of $250k or more;
• Providing contract training to employees responsible for vendor management;
• Drafting legislative update for distribution to Board of Directors;
• Coordinating the participating of various departments to address certain claim litigation;
• Providing litigation management for corporate litigation; and
• Providing legal advice and assistance on various reinsurance issues.

Louisiana Citizens Property Insurance Corporation
Metairie, Louisiana
Director of Litigation
May 2008 - October 2010
Initial corporate Director of Litigation. Oversaw and directed all corporate and claim litigation to which the company was a party, including approximately seven-thousand individual lawsuits and the defense of four class actions with potential exposure in excess of $1 billion. Managed ten panel counsel law firms across the state. Lead a five-person litigation department that handles all litigation administration.

Analyzed corporate legal position in high-exposure litigation and advised Chief Operating Officer and the Board of Directors about litigation strategy and resolution opportunities. Achievements included:
• Reviewed thousands of claim files to evaluate bad faith issues as well as address potential process improvement.
• Developed first Litigation Procedures and Legal Billing Guidelines since company’s inception in 2004.
• Instituted legal invoice review process resulting in a 9% return on investment in first year.
• Streamlined the process for payment of panel counsel legal invoices.
• Created “FAST-CAT” program for the efficient handling and resolution of high-volume first party insurance litigation resulting in an immediate reduction in litigation.
• Developed and oversaw project plan to bring final resolution to a significant number of resolved matters.
• Created and applied standards for the hiring of company panel counsel.
• Engaged new processes for cooperation and communication between company departments related to the handling of litigation resulting in more efficiency and better case evaluation.
• Initiated panel counsel annual review program.
• Within first year of employment, addressed all deficiencies in the handling of litigation identified by the State Legislative Auditor.
• Directed and managed the resolution of three class actions resulting in over $1 billion savings to the corporation in potential exposure.

CNA Insurance
Phoenix, Arizona
Staff Attorney
June 2006 - May 2008
Directed courtroom proceedings and represented client in arbitration conferences and alternative dispute resolution for this $8B insurance company. Oversaw $10M litigation caseload. Streamlined office operations and administration to support case management, research and preparation.

Renaud, Cook, Drury and Mesaros
Phoenix, Arizona
Senior Associate
May 2005 - June 2006
Worked in all aspects of litigation for this diversified law firm. Negotiated settlements and coordinated arbitration. Drafted motions and argued cases in court.

Progressive Insurance
Lombard, Illinois
Illinois House Counsel
July 2003 - April 2005
Recruited to lead legal operations and caseload management. Provided guidance to clients and insurance adjusters. Represented clients in depositions and other legal proceedings. Collaborated with Claims Management on audits. Managed team of three.

Zurich North America
Chicago, Illinois
Staff Counsel
July 2001 - July 2003
Directed courtroom proceedings and represented client in arbitration conferences and alternative dispute resolution.

Querrey & Harrow, Ltd.
Chicago, Illinois
September 1997 - July 2001
Directed courtroom proceedings and represented client in arbitration conferences and alternative dispute resolution for various insurance clients.

Chicago Transit Authority
Chicago, Illinois
Staff Attorney
April 1996 - September 2001
Directed courtroom proceedings and represented client in arbitration conferences and alternative dispute resolution for Chicago's municipal transportation provider.

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Bad Faith   ,   Bad Faith Claims Handling Expert   ,   Claim Handling Custom and Practice   ,   Insurance/Bad Faith   ,   Insurance Claims Expert   ,   Insurance Claims Analysis/Handling   ,   Insurance Litigation Expert   ,   Insurance Claims   ,   Insurance Coverage Analysis   ,   Insurance Policy Interpretation

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